This has to be one of the most common conversations I have with my clients. Something goes wrong. A terrible review of a service or product, a client that didn’t pay, a project cancelled unexpectedly.
It can also look like a manufacturing mistake, a missed deadline, or someone dropping the ball.
Something that is uncomfortable and let’s be honest, hurt a bit.
The pattern generally goes like this, My client shares with me the pain, describes how ‘unfair’ it is. The mistakes their client made, how THEY didn’t understand what it was all about, How THEY misinterpreted something or how THEY are annoying and asking for something beyond the norm.
My answer is almost always the same.
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